COME login help and account access

Return to the account you already use

For COME Fantasy login or another COME section, start with the COME app already on your phone and use the login method linked to your original account. If another device is still signed in, keep that session available while you work through the problem.

Check the phone number or email you enter, including any country code requested by the app. A new account using another number does not recover the original account.

This page provides login guidance. Use the login or recovery screen inside COME to enter account details.

Choose the problem you see

If you have forgotten your password

Use the password-reset option on the app’s login page and follow the prompts shown there. The verification destination may depend on the details linked to your account. Check that you can still use that phone number or email before starting.

Do not send your current password, new password or verification code to someone offering to reset the account for you. Enter codes only in the recovery flow you opened yourself.

If the app will not accept the linked details, save the exact message. Do not keep guessing or register a different account to bypass it. Ask through the available support route which recovery step applies.

If an OTP has not arrived

1. Check the number or email shown by the form before requesting another code.
2. Look in your SMS inbox, including filtered or blocked-message folders. If the form uses email, check that inbox and spam folder.
3. Check mobile reception and your internet connection; they affect different parts of the process.
4. Wait for any resend countdown displayed by the app before asking for a new code.
5. Use the most recent code and read any expiry message shown on screen.

Repeated requests can make it harder to tell which message is current. If no code arrives, record the time and error without including the code itself in a screenshot.

If the screen is blank or the connection fails

Check whether other pages or apps can connect, then reopen COME once. You can try another connection you normally use if the current network is unavailable. Keep a note of whether the issue occurs before or after the login form appears.

If the app specifically requires an update, follow COME update help. Downloading a new file is not the first response to every login problem, and an older APK does not restore access to a linked number.

A phone number you can no longer receive messages on needs account support. Do not assume reinstalling will let you replace it.

Find Customer Center

If you can no longer use the linked phone or email, account support needs to explain which recovery options are available. Reinstalling does not replace those linked details.

If you can still open an account session, use the account menu, select Contact CS, then open Customer Center. Live Chat and My Tickets provide routes to describe the problem and follow an existing case. When you cannot reach an account session, use our help page for the available next steps.

Prepare the account identifier, login method, phone model and error wording. Share only the details needed within the support conversation. Never post a password or OTP publicly, and do not pay someone who claims they can unlock the account outside the recovery process.