Short answer: Check the internet connection, India mobile-number format, the SIM receiving the OTP, automatic date and time, and the installed COME version. Do not request many OTPs in a row, and never share an OTP, password or UPI PIN with support.
A login failure does not automatically mean the app must be reinstalled. Keep the current installation and account data while you work through the checks.
1. Confirm the network works
Open a familiar website in the browser. If COME keeps loading, switch once between mobile data and a trusted Wi-Fi network, close an unfamiliar VPN, check Data Saver restrictions and reopen the app.
Do not uninstall simply because the first login attempt failed.
2. Check the mobile number and OTP
India country code
If the login screen already selects India, it may add +91 automatically. Do not type it twice. If the form asks for an international number, follow the exact format shown by the current screen.
Dual-SIM phones
Confirm the SIM registered with COME is in the phone, has signal and can receive SMS. Check whether the inbox or spam filter is blocking verification messages.
Request frequency
Wait for the on-screen countdown before requesting another OTP. Multiple codes can arrive out of order, and repeated requests may trigger a temporary limit. Use the newest valid code only in the login screen you opened.
3. Check date, time and app version
Set Android date, time and time zone to automatic. A clock difference can make login tokens or secure connections fail.
An older app build may no longer communicate correctly. Read how to update COME APK safely and use the current Android page. Do not install a look-alike app from a search result just because login is not working.
| Problem | Check first |
|---|---|
| OTP not received | Country code, registered SIM, signal, filtering and request frequency |
| OTP invalid | Whether it is an older code and whether phone time is correct |
| Screen keeps loading | Network, VPN, Data Saver and app version |
| Account not found | Number format, registered number and whether this is the correct app |
| Too many attempts | Stop repeating the action and wait for the limit to clear |
4. What to share with support
When using the COME support page, you can safely provide the phone model, Android version, displayed COME version, approximate error time, network type and a screenshot with personal information hidden.
Do not provide an OTP, password, UPI PIN, card verification code or full identity-document image through an unverified channel. Anyone asking to receive the OTP or take remote control of the screen should be treated as unsafe.
Questions and answers
Why is the COME OTP taking a long time?
Carrier delay, weak signal, roaming, SMS filtering or too many requests may be involved. Wait for the countdown before requesting another code.
OTP nahi aa raha—sabse pehle kya check karun?
Hinglish answer: Country code, registered SIM, signal, SMS filtering and request frequency check karo. Dual-SIM phone mein correct SIM active hona chahiye.
Can I log in after changing phones?
That depends on the current account flow. Keep the registered number and supported recovery method available before moving devices.
Can support ask for my OTP?
Do not provide it. An OTP is a one-time login credential and can be used to access your account.
Choose the next safe step
Use the current Android page for verified download information, or contact support if the app, version or account cannot be confirmed.