Start with the exact status shown for your order. These guides explain what to check and what information support needs.
Use the withdrawal option in your COME account, review the amount and destination shown, then keep the order record after submitting. If the app blocks the request, read the reason and contact support before trying again.
Read the guideA pending or processing label does not confirm that the receiving account has been credited. Check the order record, keep its latest status and ask Customer Center for an update if the displayed guidance does not resolve the delay.
Read the guideIf COME shows successful but your receiving account has no matching credit, compare the withdrawal details with the bank transaction history and ask Customer Center to trace that order. Keep the app record and bank record separate.
Read the guideOpen the failed order and read its reason before trying again. Check the amount, receiving details and account record, then ask Customer Center to clarify anything unresolved. A failed status alone does not explain where the funds are.
Read the guideThere is no single arrival time promised here for every COME withdrawal. Use the status and guidance attached to your own order, check the receiving account and contact Customer Center when the request remains unresolved.
Read the guideNo matching guide. Try a shorter term or select All guides. For an account issue, find Customer Center.
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